Tag: social

How SoundCloud should tackle fan-artist payments and reconquer lost ground from Bandcamp, Instagram & TikTok

Posted on | by Bas Grasmayer | 1 Comment on How SoundCloud should tackle fan-artist payments and reconquer lost ground from Bandcamp, Instagram & TikTok

SoundCloud is rumoured to announce new plans to “let fans pay artists directly” which some commentators interpret as the music streaming service exploring user-centric payment systems.

While user-centric payments definitely make the landscape fairer and realign incentives by making sure the money generated by fans of certain artists actually end up in those pockets, it’s definitely not a silver bullet solution to make up for the difference between desired and actual revenue artists receive from streaming services. In other words: for the vast majority of artists, the immediate change in royalties from a shift to user-centric would be negligible.

Furthermore, it’s complex to negotiate, as SoundCloud’s VP of content partnerships Raoul Chatterjee pointed out during a recent session of the UK streaming inquiries:

“The whole investigation into user-centric is a very detailed and complex investigation that needs to be taken. It’s one potential path we’re exploring… and it would require industry-wide conversations and support to be impactful.”

SoundCloud is doing ok (especially compared to a few years ago), is reporting growing revenues, but it’s losing relevance. SoundCloud does not have time for lengthy negotiations. As a platform, they’ve lost their footing at the center of music subcultures and the longer it takes for SoundCloud to regain its position, the harder it will become.

Keep the lawyers at the (virtual) negotiation tables, but in the meantime, claw your way back.

SoundCloud’s relative interest over time based on Google searches.

Instagram, Bandcamp, and the post-Covid landscape

Two questions.

Firstly, where do music scenes go to connect to stay connected with each other in 2021? I’ve argued that Instagram has usurped community building from SoundCloud. Of course it should be noted that TikTok is playing an increasingly important role there, especially for certain genres. To a lesser degree, groups on Facebook, Telegram, and Discord form places for people to share their latest tracks, get feedback, find people to do collabs or exchange remixes with, etc. As such, they’re also great places for fans to keep track of the latest developments in music.

Secondly, where did musicians turn when they struggled to make ends meet with just the income from Spotify, Apple Music, YouTube, etc.? They turned to Bandcamp in a massive way. SoundCloud, with its creator-centric roots, wasn’t well-positioned yet to accommodate these artists, because what it offers artists hasn’t changed much from its early beginnings. In 2020, being creator-centric meant helping creators make money – and SoundCloud didn’t have much to offer beyond what it offered artists since the service’s early days. That is: a place to upload your music and present it to other people. That addresses a pre-2015~ market need: making music easy to access. Access has been solved. Monetization hasn’t.

Another place that made music easy to access, YouTube, has been SoundCloud’s most important competitor. YouTube, since its early days, has offered social functionality similar to SoundCloud’s, in that one can follow creators (once innovative! Spotify only launched this 4+ years after launch), comment on tracks, and see other users’ profiles.

By 2021, YouTube’s suite has evolved to include membership clubs with monthly fees, monetization through content identification, and livestream monetization through social features that make fans more visible in the chat (similar to Twitch).

This is the landscape SoundCloud must address & find relevancy in.

(more about this landscape in my piece for Water & Music about the rise of the fan-centric music streaming service (paywall))

The social opportunity

SoundCloud was strongest when it catered to its early adopter users or users who exhibit that type of behaviour. Behaviour commonly associated with early adopter users is word of mouth, being a power user, and a willingness to overlook certain flaws as long as the product delivers exceedingly well on its core value proposition. These users are not well-addressed, since the value proposition has diluted over time in order to target wider audiences (e.g. through its Spotify-like subscription service). SoundCloud has made some great initiatives to woo creators in recent years, but the unifying aspect for all users on the platform is its listening experience – and that’s a social one.

People go to SoundCloud to discover new music. To find what’s ‘Next Up’ before it’s uploaded anywhere else. If you’re into a particular type of music, you’ll follow many of the same artists as other fans of that music and you’ll see some of those fans appear in the timeline comments on tracks.

Timed comments on Masayoshi Iimori’s track Alcohol.

On profiles, which have the same feature sets for fans and for artists, this social functionality is also present by displaying who someone follows and is followed by, as well as any tracks they’ve liked and comments they’ve left. For users who don’t upload any music, the main profile real estate consists of reposted tracks (similar to a Twitter user who only retweets). All of that is social.

Do the majority of users explicitly engage in social behaviour on the platform? Unlikely and it’s probable that a small minority of users create most of the (visible) activity, as on Twitter. SoundCloud is a community product where a minority of users create the value that the majority of users get off of the platform. Unlike Spotify, which tries to help users get as much value out of the catalogue as possible, SoundCloud should focus on the value users can get out of communities and the artist-fan relationship.

Lessons from gaming

This is not dissimilar to what fueled the success of games like Farmville or Clash of Clans. In free-to-play games, the majority of users will never spend any money. Instead, they create value for the ecosystem, so that a minority of users becomes willing to spend (big).

In order to leverage these dynamics, and create revenue for artists, SoundCloud must double down on social. How?

  • Step 1: Leaderboards on tracks and profiles. Show off the top fans of tracks and artists. Dedicated fans will want to earn their spot as the top fan. It’s not just fans: if you’re part of a certain music scene and want to make sure you’re ‘seen’, you’ll play new tracks on repeat, so you appear on the leaderboards on day 1. (just imagine K-pop stans, if you find it hard to imagine how fan communities would approach these types of dynamics)

    This functionality already exists inside the stats dashboards artists have access to. All SoundCloud needs to do is make leaderboards visible on the various pages and perhaps create a setting so people can exclude themselves from public leaderboards.
Screenshot of the top listeners of a particular track in a 7-day time period (stats dashboard).
  • Step 2: Track and profile pages as real estate. Leaderboards create social competition and a way for fans to earn status. Now comes the monetization: let fans pay to claim pages in a non-obtrusive way, similar to how YouTube’s Super Chat feature lets you claim visibility in a chat during a livestream. You could let artists set prices or create some type of market dynamic for this.
  • Step 3: Place activity & payment on the same currency. As in gaming, certain users will spend more time creating value through activity and other users will fuel the economy through payments. By creating an on-platform currency, SoundCloud could reward active users with tokens that accrue value as people purchase tokens to spend on the platform with ‘real money’.

The tokens could then help artists mint their work as NFTs and create a more sophisticated dynamic for ‘tracks as real estate’. Basically, artists could earn money from playback, from selling tracks as NFTs, and by making commissions off of people speculating and reselling music NFTs (a commission percentage can be defined in the smart contracts associated with an NFT). From here, SoundCloud could come to function more as a protocol and create a metaverse-friendly version of its other early value proposition: music playback that embeds everywhere. This time with music as a vanity item that all can enjoy, but can only be owned by one person at a time while always staying associated with the creator – even when NFT ownership transfers from one person to another.

As the user-facing part of the platform shifts towards creating more value from the artist-fan relationship and the activity inside fan communities, subcultures, and scenes, lawyers can negotiate with industry gatekeepers to change royalty administration to a user-centric model.

Some of the above is actually what the Audius protocol is trying to accomplish. You could also go a lot further than what I’ve described, as Audius intends and as Mat Dryhurst explored in his essay SoundCrowd: Tokenizing & Collectivizing Soundcloud. Long term blockchain visions aside, for 2021, being a creator-centric company means being a company that helps monetize, so SoundCloud must focus on the short term and employ an “opportunities multiply as they are seized” type of strategy. That means: not standing still to evaluate distant forks in the road, because what you do along the way will determine the paths you can take from that fork.

User-centric is too slow for SoundCloud

Is user-centric streaming the right thing to do? Yes. Will it help SoundCloud in the short term? No, because artists will not see significant enough returns in order for them to drive more traffic to the platform.

How can SoundCloud be as significant to artists as Bandcamp was in 2020?

SoundCloud must emphasize its community nature, since that’s how the type of value can be created that part of its core users will pay for. That won’t be most of the audience that SoundCloud has been marketing its music streaming subscription to (which can’t beat catalog-centric Spotify or value gap YouTube).

The platform must be selective about what type of behaviour it wants to cater to and the value it can create out of that. For that, it makes sense to use its DNA as a social music platform – something that Spotify, Apple (through Ping & Connect), and others have not been able to figure out. It needs to focus on the users that can amplify community excitement around significant monetization functionality and help make SoundCloud as culturally relevant as it was half a decade ago.

Signed,

A long term SoundCloud user with a 3-letter username: Bas (and more recently Viva Bas Vegas).

How can we restore music’s status as social glue in the age of streaming?

Posted on | by Bas Grasmayer

The case for a passive discovery mechanism for friends’ playlists on Spotify.

This article started with a tweet on a Saturday evening. Simply put: I wish I had a better interface to discover playlists that are popular among my friends.

Mark Newman rightfully pointed out that Spotify doesn’t show much interest in surfacing user-created playlists. As a matter of fact, they have even been deemphasising them over the years. Instead they opt for sending people to their own playlists. And their priority makes sense. They have to compete with giants like Apple, Google, Amazon: companies that have money to waste, while Spotify has money to raise.

Streaming is going mainstream

I’m sure to most of us it feels like it’s mainstream already. Hear me out.

Spotify, and other streaming services, are now focusing on consumers beyond the early adopter. These are people that are happy listening to the hits from the radio. These are people that like predictable music experiences. And they’re the bulk of the market.

In order to successfully compete for them, streaming services have to deliver very consistent streaming experiences to these people. This comes in the form of speed, functionality, but also content and programming.

User-created playlists fall outside of Spotify‘s editorial guidelines and metrics that they set for their editors, so it makes it unpredictable. Then again, features like Discover Weekly carry some inherent unpredictability with them: it’s what makes them fun and addictive.

The metrics that a feature like this probably needs to deliver on would look like:

  • Amount of time spent listening to music on Spotify in a specified timeframe (the feature should not lead to less playback);
  • Some kind of retention metric (should lead to a more engaging product, with less people stopping to use it).

Spotify’s friend activity & navigation

I like seeing what my friends are listening to in the right hand bar. Occasionally, but hardly ever, I click on something someone is listening to, and musically stalk my friend.

The reason why I hardly ever tune into my friends that way, and why I think it’s probably not an often-used feature, is because you tend to see it when you’re already listening to something. It’s not really positioned inside the product as a starting point; it’s more of a distraction.

Starting points, in Spotify, are either search or are presented in the left-hand menu. They are your playlists, or the other navigation points, such as podcasts, browse, and Daily Mix.

The prominent placing of Your Daily Mix stands out to me. I find the feature a bit dull and repetitive, but perhaps that’s because I’m on the end of the user spectrum that explores more than returns to the same music. The point is: Spotify gives prominence to an algorithm that generates 5 daily playlists for users. It’s somewhat unpredictable, compared to what they feature in Browse, but it tries to get people into a daily habit, and its prominent placing suggests that this may be working.

What should also be noted is that none of these navigation items include anything social, despite the entire right-hand bar being dedicated to it.

Browse is boring

I’m always disappointed when I open the Browse tab. I never really see anything surprising and I keep seeing the same things over and over, despite not engaging with them.

There are so many super interesting playlists on search, particularly those by third parties, and I need a way to surface them without finding out on curators’ websites, social media, by using search, or by visiting artist profiles.

Your Daily Friend Mix

So, back to my original tweet, and the requirements for getting a social feature to work well:

  • Should lead to people regularly coming back;
  • Should lead to increased playback (or at least no decrease).

What are the constraints?

  • Not enough friends to meaningfully populate an area;
  • Friends don’t listen to playlists;
  • Friends only listen to the same playlists as you;
  • Friends’ tastes are too dissimilar.

The first issue here is already tackled by the way Spotify handles Discover Weekly and its Daily Mixes: if they don’t have enough data on you, they won’t present these features to you. So in short: if there’s not enough useful data to present meaningful results to you, the feature should not be shown.

However for many users there would be meaningful data, so how to make sure that the suggested content is also meaningful?

The UX of recommendations is a big topic, but in simple terms, there should be thresholds and ceilings on similarity:

  • Recommended content should not have a similarity higher than 90% to user’s collection;
  • Recommended content should not have a similarity lower than 10% to user’s collection & listening history.

The recommended content can be playlists made by friends, or ones that friends regularly listen to and / or are subscribed to. The percentages are made-up, and there are a lot more things you could factor in, but this way you make sure that:

  1. Content in the section is interesting, because you’ll discover something new;
  2. And it’s not too random or too far from your taste, so you’ll always find something you’d want to listen to while opening the section.

If that’s taken care of, then people will keep coming back. Why?

Because it’s super fun to discover how your taste overlaps with friends, or to discover new music with friends. I also think such a feature would work better for Spotify‘s demographic than the more active one-on-one music sharing type of functionality (that Spotify removed recently).

Spotify needs a passive way to connect with music through friends

The messaging functionality that Spotify removed showed low engagement. That’s because music one-on-one recommendations are demanding on both sides. Instead, what has shown to work best on big streaming platforms, are lean back experiences. Discover Weekly is an example of that: it’s focused on the result, rather than the action. The action for discovery is exploration: with Discover Weekly, it’s Spotify‘s albums that do most of the exploring for the user.

That’s what the social side of the service needs. The Friend Activity feed is boring. It hardly ever shows something I’d like to listen to, but I do know my friends listen to music I’d be interested in…

What I need is a section that I can go to when I’m looking for something new to listen to, and then shows friends as social proof for that content. It allows me to connect to friends in new ways. Perhaps even strike up a conversation with them on Facebook Messenger.

Which would pair well with Spotify‘s strategy to drive more engagement through Messenger.

Treat Twitter like a visual medium & sync your Instagram posts to it

Posted on | by Bas Grasmayer

Here’s a little hack I use to share my Instagram photos to Twitter automatically.

Many years ago, Instagram decided to disable its Twitter cards integration, meaning photos posted to Instagram and then shared on Twitter, no longer showed up as an image but instead just as a descriptive text + link. It’s a common strategy for social startups to first leverage other platforms by making highly shareable content, and then slowly making content harder to share so that people spend more time on the platform itself (where the platform can actually monetize them through ads).

For years now, Twitter has steadily been growing into a visual service, instead of a service of status updates and link sharing, and tweets that include images getting higher engagement. Yet many still treat it as the service it once was.

Sharing to Twitter from Instagram with the app’s native functionality is near-pointless. It leads to very low engagement, and you’re typically better off manually making a photo post to Twitter. But why do the same thing twice if you can easily configure a solution where all you have to do is post to Instagram.

Step 1: register with IFTTT

IFTTT is a service that lets you connect different services and automate behaviours between them. The name of the service is an abbreviation of “If This, Then That”, meaning that if one thing occurs in one service, something else is triggered elsewhere.

In our case, that thing that occurs is you posting a photo to your Instagram account. What’s triggered elsewhere is that your Twitter account will post the Instagram photo as a native Twitter photo post with a link to the Instagram post.

Step 2: create a new applet on IFTTT

When you create a new applet, you’ll see the service’s formula structure explained before.

Click on +this and select Instagram. Connect your account, and then choose a trigger. If you only want to share specific posts to Twitter, you can do so through the use of a hashtag that you only use on specific posts. Since I only post every couple of days or less, I’m selecting “Any new photo by you” since I don’t see a need to limit what I’m sharing to Twitter.

In the next step, +that, you select Twitter, connect to the service, and then pick Post a tweet with image. You can customize the tweet text in case you want to add text to your tweets. Keep in mind that any text in the caption you use on Instagram will be abbreviated to make room for the other text. You will see this:

Click Add ingredient and select Url. This way, each time you post a photo from Instagram to Twitter, it actually links back to your original Instagram post, which may help people with placing comments, or converting your Twitter followers to Instagram followers.

The next field, Image URL, should read SourceUrl. SourceUrl is the direct link to the image on Instagram, and Twitter needs this link in order to repost the image. Changing this will break the applet.

Step 3: finish your applet

Think of a nice, easy-to-understand title for your applet and hit the Finish button. You can choose to get notifications each time your applet runs, which means you get notified each time a photo is posted from Instagram to Twitter.

Step 4: see if it works

When you go to My Applets,  you should see your applet. Here’s mine on the left:

When you click on it, it will open a bigger version of it. Click on the cogwheel and you get a screen to configure the recipe. I’ve cut up the screenshot, but if you’ve followed all the steps, you should see something like this:

Make a photo, post it on Instagram, and see if it works. (it may take a while for it to appear on your account)

All done!

Happy posting.

For some examples, I’ve previously set this up for my friends at Quibus and Knarsetand, and I’ve also got it set up for my own Twitter account.

The Instagram Stories rulebook (and 20 creative ideas for your short form videos)

Posted on | by Bas Grasmayer

Instagram Stories are the most important development in social media right now. I’ve previously explained why, but the key point is that the short format expiring content makes it fun to create, share, and engage with people who share their moments.

My two articles about Instagram Stories had loads of people getting in touch, following me, and sharing their own strategies. I’m also delighted that I inspired some to take the medium more seriously and get to work on it. In this article I want to go a little deeper to help you achieve more success through it.

Defining success on Instagram Stories

Everyone has their personal goals for social media. I do it just for fun, to keep friends engaged, and to keep my network connected by staying top of mind. I have varying reasons for posting individual story items, but there’s always a bigger picture.

Let’s define success by exploring what failure looks like.

Failure is when you post such low quality or inconsistent items that your audience stops caring. Maybe they mute your story to stop it from appearing at the top. Maybe they stop tapping your name, which causes Instagram to put you towards the end of the top bar. Being inconsistent, low quality, or plain boring will result in a loss of viewership over time.

So, this implies that success means you have a captive audience. An audience that checks in at least every 24 hours, over a long period of time.

Success metrics

  • Time between sharing & viewing: do people check in once a day, or does a large proportion view your stories within the first hour of posting? The latter could imply stronger engagement.
  • Average daily viewers: this should grow over time if you’re doing well. Could also check average viewers per story.
  • Direct replies: are people responding and sending messages in response to your stories?
  • Conversion: location-tagging and adding hashtags to stories exposes your stories to wider audiences — do they end up following you and becoming long-term viewers?

A general rule book for Instagram Stories

I don’t really like rules, but I see some typical behaviour that just doesn’t work, so I need to draw the line. It’s pretty easy to make good engaging content, and pretty easy to avoid making dull content. So let’s do this. 💪

  1. ‘Never’ repost stuff you’ve already posted as normal Instagram photos to Stories.
    People will have seen it. Instagram Stories is not for old content. Stories is for fresh content. The other way around is fine: save your Stories to your camera roll, and then repost it as an Instagram post a day later. Not all your Instagram followers see your Stories, but nearly everyone who watches your Stories will also see your Instagram posts.
  2. Focus on keywords, not long texts.
    Text should be no longer than maybe a sentence. If it’s a sentence, make sure to use good keywords, so people get what you’re saying in the blink of an eye without actually having to read it. People flick through stories fast, so if you’re posting any text longer than that you are posting useless content.
  3. Video > boomerang > static images.
    In terms of what’s interesting content, video usually wins. It’s the most engaging, gives the most information, the most emotion. Uninspired boomerangs are pretty dull, so get creative. The reason why I put boomerangs at this step in the content hierarchy is because Instagram seems to favour them in Explore feeds when you’re location-tagging and hashtagging stuff.
  4. Tag your stories!
    It gives another dimension to your stories, so people can check out the location, what else is in the hashtag, or the person you’re talking about… but it also exposes your content in the Explore tab. This can easily triple or quadruple any individual story item’s audience.
  5. Keep it personal & regular.
    When you follow someone who regularly posts stuff, multiple times a day, you really get a feeling of connection. So that’s what you should be doing. Involve people in the part of your life that you don’t mind sharing. If you’re a musician or band, forget the same old shots of the audience at your gig or the “so excited about this new release” screenshots. Explain why you’re excited by talking into the camera, give people previews, take people backstage, show your journey towards a gig in the weeks leading up, and then on the day itself. Tell the story!
  6. Follow other people’s stories.
    The easiest way to get Stories wrong is by not understanding what they’re for. Check other people’s stories at least once a day! Pay attention to what’s interesting and what’s boring to you. This is something that will change with more long-term engagement, so make it part of your daily media habit if you want to take this medium seriously.
  7. Get creative.
    Repetitive content is what kills long-term engagement. So be creative.

20 creative ideas for Instagram Stories

I’m constantly thinking about what I can be posting, and drawing loads of inspiration from the people I follow. Here are my favourites.

Music

Music builds connection.

1. Take a video with music playing from your phone’s speakers. It captures the audio really well, and sometimes the best annotation for a view or moment is a song.

2. Take a screenshot of something that’s playing. Sounds dull, but if you’re posting a couple of items per day, it will blend in well. The screenshot makes sure people who have their audio disabled will understand what you’re sharing. A phone’s lock screen screenshot will also tell people things like the time of day, and whether you love living on the edge and riding that final 2-3% of your battery.

3. Take a video of a music video. I’ll get back to this further in the list, but sharing small clips by filming a YouTube clip on your laptop is surprisingly engaging… just make sure it’s interesting and not a video that everyone has already seen recently: unless for some reason the fact that you’re watching it is interesting or funny.

4. Use other music sharing apps. Some apps allow you to export small music clips, like Sounds, you can consider using them. But beware: super-polished content will feel like ads and is not very engaging.

Filters

Instagram has some basic photo filters you can use, which you can activate when taking a selfie (e.g. the virtual masks that stick to your face as you talk).

5. Get creative with filters. They’re there to make it easier to make fun or quirky content.

6. Use Snapchat filters, but post on Instagram. Snapchat has the best filters, and they regularly update them, adding new ones. You don’t have to post on Snapchat, just save the Snapchat Story to your device and then import it to Instagram.

7. Use filters in ways they weren’t intended. Faceswap with paintings, apply face filters to people on TV… get creative.

Surroundings

Your surroundings are more interesting than you may think… and there’s more waiting for you to find once you start looking for it. You should be documenting what you see and what piques your interest.

8. Street art and graffiti. Particularly stuff in original places.

9. Nature, grass, and parks. When people check Instagram Stories, they’re likely to be inside… so why not bring them outside? I personally really prefer film over static shots here, because you can capture wind, rain, animals, movement, and sound, and really share that special moment.

10. Going somewhere? Do a timelapse. The iPhone’s default camera app has a timelapse function, and if Android phones don’t have this, I’m sure there are apps for it. Hold your phone in front of your body while you’re walking and convert that 3 minute walk from the metro to the office into a 10 second clip.

11. Friends and people. Netflix founder Reed Hastings once answered that the most consistent thing they see in their data is that people really like stories about people. So bring some humanity into your stories and make it about more than yourself.

Pin text and emoji

If you put text or emoji into your stories, you can pin it to stay attached to a certain item in your video. You can have loads of fun with this.

12. Attach a surfer to the soap in your bath or sink. You can do this before taking a bath or doing the dishes. If you have some foamy soap, run your hand through the water and move it around while filming. Then attach emoji to the foam floating on the water.

13. Zoom in to pinned text. If you are doing a story with a lot of zooming, you can tag text to something you zoom in on. At the start of your story, the text may be barely noticeable until it’s fully zoomed in. Works with emoji too.

Use creative photography or video apps

Here’s two I like:

14. The Pantone app lets you tag certain colours. It’s a pretty nice way to highlight colours in your environment and share to Instagram.

15. Hyperspektiv lets you distort your reality. A very trippy app that lets you make interesting glitchy and psychedelic videos. Powerful, so you can spend hours inside the app, making all kinds of interesting content.

What are you doing?

Share what you’re doing.

16. Watching a music video.

17. Watching a documentary, TV show, or interesting movie.

18. Going to a concert or another type of public performance.

19. Flicking through an art book or going to a museum.

20. The fish tank in your local Chinese restaurant.

Just don’t overdo it: make sure content is not too similar.

21. Food? It’s a clichĂ©, but if you’re able to take a good picture of your food, you can share it occasionally. But keep in mind that it’s usually not the food that’s important: it’s the moment. Involve people in your narrative. A plain beer is boring: a beer after a hard day of work is already more interesting. Capture the moment.

 

Hope this helps you up your content game. And if you’re wondering about how I’m doing it on Instagram (despite not necessarily being the best example), follow me: @basgras

When to leverage platforms, and when to own your audience

Posted on | by Bas Grasmayer

Platforms born out of the web 2.0 wave of internet startups, like Facebook, Medium, and Spotify, have done a great job bringing huge audiences together. But building your presence on their platforms can come at the cost of them owning your link to your audience.

I was having a small discussion on Twitter with Arnon Woolfson, a smart strategist in entertainment, brands, and partnerships, which arose in response to Facebook now allowing you to link Groups to Pages, allowing for easier management of fan communities.

Personally, I see a lot of opportunity in this. Facebook is pushing groups as a feature (meaning it’s more visible in news feeds), and I’ve long been a proponent for making sure your fan base is interconnected. However, rightly so, Arnon had some objections, particularly regarding not having good control over your fan relationship. Music streaming coop Resonate‘s founder Peter Harris even went as far as to call it digital serfdom, which is a powerful analogy.

Digital serfdom

The idea is that in order to be able to attain success, you more or less have to leverage aforementioned web 2.0 platforms. As you leverage these platforms to build your connection to fans, the ones to get the most value out of that are not the participants of the relation, but the platform itself. This is a tragic reality of the dominant model for the social web as it has emerged in the last 15 years.

This is also something that will continue to be the status quo until platforms that offer an alternative distribution of value manage to create products and communities that are as sticky and as compelling as the ones they’re competing with.

When to leverage

I believe one of the key skills for people building up profiles in the digital age – whether bands, brands, or personal – is being able to move audiences from one platform to another. You should focus on 2 or 3 platforms at a time, leveraging the ones that work best for your specific purposes.

The number 1 thing young companies, brands, or artists cannot afford is friction. It has to be easy to discover your music or product. Then you have to do everything you can to make sure you can reach those people who discovered you a second time. For me, Twitter filled this role for a long time: discover my writings, follow me on Twitter, and then see my future writings. Then one and a half year ago, I decided to ‘cash out’ my Twitter following by converting them into a newsletter following. I now have over 1,500 email addresses of people who work in similar fields, and can reach them directly to their inbox (and do so every week).

Twitter stopped being effective for me. Less than 10% of my followers were actually seeing my tweets. Now, my weekly newsletters have an open rate of over 50%. For a long time I published my articles on Medium, and then that stopped being effective, so I stopped (I’ve noticed positive changes recently so I started publishing there again occasionally). I always used Medium as a platform to drive people to my newsletter.

If a platform stops being effective for you: stop using it.

Don’t invest too much time into it. Make sure you can reach your followers through other channels, and then focus on those channels that are most effective.

When to own

Focus on ownership, e.g. bringing fans to your own app or club, when that is more convenient for the fans too. Else you’re going to lose a lot of opportunities, because perhaps only 1 in 20 people will convert from Facebook to your app, and you’ll have put a lot of energy into something that simply doesn’t work well.

Spend a lot of time thinking about your long term goals and what kind of data you’d need in order to successfully measure how well you’re doing. Then look at whether the platforms you’re leveraging offer that data or not. If not, figure out a way that you might be able to drive behaviour from those places to other places where you can get that data. If that’s no good, then you need to figure out how to get your audience onto a platform that gives you more ownership.

This was one of my issues with Medium: I couldn’t get enough data on my audience. I didn’t really know where they were coming from, and didn’t know who was clicking what, what part of my audience was returning, etc. With my newsletter and own website I know this perfectly.

That’s why I was happy to hear about the Facebook Groups announcement, because I could start building a community for the newsletter there while still maintaining ownership over the data & relation to them. (the group is called MUSIC x TECH x FUTURE Backstage)

A golden rule?

Leverage digital serfdom. Even if you want to change that system: it’s easier to corrupt and co-opt it than to completely avoid it.

Create a place or channel you own: this can be through email, SMS, or other, but it’s important you get enough data from it, and you can provide people with an incentive to join your channel this way. Then when leveraging any platform, always figure out how you can use it to add people to your owned channels.

No need to reinvent the wheel. No need to build your personal ‘Facebook for fans’. Just use what works, while it works, and always be ready to move on to the next channel.

I’m a millennial and I share more music through Instagram Stories than any other medium

Posted on | by Bas Grasmayer

The top row on Instagram excites me. I check Instagram more often & only bother scrolling down the feed once a day, if I don’t forget. I’ve previously explained how Instagram’s Snapchat-cloned Stories functionality represents a great marketing opportunity for artists. Now I want to signify its broader importance to music, and social media in general.

Instagram's top row containing stories
Instagram’s top row containing stories

⚠️ You should be paying a lot of attention to Instagram Stories

Remember Facebook back in 2007-2010? Back when people were still posting Facebook updates in third person?

2008-style third person Facebook status update
2008-style third person Facebook status update

Back then, Facebook was so compelling to just post stuff to. It was useful and fun, despite having to write status updates in third person being kind of awkward.

People would post a lot. Interaction would be high. Much of what people were posting was public. Then everyone’s family started to join. Random people from different moments in your life started adding each other. And more recently I’ve been getting more friend requests from people I know professionally than LinkedIn invites.

Facebook is not fun anymore.

Facebook is useful, but it’s not fun. People are more careful about what they choose to post. And now, people who have been using the internet since the 90s are reaching retirement age. Your family is going to be on Facebook all day; watching you.

Just posting quick thoughts on Facebook makes no sense anyway. My Facebook used to be full of “anyone want to grab a drink tonight?” but now you can’t be sure if that message even gets seen by friends. Facebook is not a timely medium anymore. If you want to do ‘spontaneous drinks’ with random friends, you better post a status update 2 days in advance.

Instagram used to be fun

The thing people used to say about Instagram, was that that’s where all the young people fled as their parents and other relatives started using Facebook. It was fun, because it was actually instant: you had a sense of what friends were up to. The filters made it easy to make decent photos and have them look ok, or artsy, or whatever.

But over time, people grew aware once more that what they post is there to stay, started feeling self-conscious, and a lot of the fun faded.

Fun is why people create

When people are having fun they interact, they dance, they talk, they laugh, they share, they kiss, and they open up. This is why Facebook was so good: people were mindlessly posting things because it was fun. Then they became self-conscious. This is why Instagram was so good, but then people became self-conscious. And this is what Snapchat absolutely nailed with their ephemeral content.

I doubt Snapchat invented the idea, but their timing of launching an app where users can share moments that expire every 24 hours was perfect. Their augmented reality filters gave people a way to keep sharing, to keep creating, even when they were uninspired. Super fun.

How Instagram became fun again

Facebook, which owns Instagram, tried to buy Snapchat, but their offer was declined. I guess the Silicon Valley version of “if you can’t beat them, join them” goes:

“If they won’t join you, copy them.”

So that’s what they did.

Instagram became fun again. Their filters are slowly becoming better, but Snapchat still has them beat: it doesn’t really matter. Instagram has this ecosystem of personalities that are looking to get discovered, looking to bind audiences to them, and Instagram is a great way to get new people to find you.

You use image posts with hash tags to get people to find you (and those lame auto follow/unfollow scripts). Instagram models also use Tinder‘s Instagram integration: they just go match with a lot of people and then some of them will convert to Instagram followers. And then, through Instagram Stories you keep your audience engaged with you, at least once every 24 hours.

How I’m using Instagram Stories

I tend to watch all of my friends’ stories. I’ve never really cared for following personalities or brands on Instagram, but most of my friends do that, and they also check those stories.

I post videos and photos to my stories basically daily, and often 5 to 15 a day. You don’t worry too much about what you post: it expires, and if it’s bad you know that people can just flick through stories fast anyway. This gives incentive to create powerful content too: you know it has to be fun from the first second, and you know having some diversity makes people come back to your stories often.

Things I post:

  • ‘Moments’: being in the office on Sunday, travel, having lunch with friends, nice views, parties, etc.;
  • Hints: previews of what I’m working on (I actually added the title of this article to a story);
  • Calls: “anyone want to join me for…?” — it really doesn’t matter what the picture that goes with it is, as long as it’s fun and doesn’t confuse. I was looking for someone to join me to IKEA and I put that call in a pic with graffiti.
  • Time-lapse vids: these are a really fun way to put a lot of content in one short story and communicate action, e.g. moving from the office to a party on Friday;
  • Vids of vids: fits into moments, but basically if you’re at home watching artsy YouTube videos, weird Japanese commercials, memes, whatever, you can post quick snaps of that too — it helps with diversity & it’s FUN;
  • Creative: doing funky stuff with the filters, pinning surfers 🏄 to foam in the bath tub while the water flows, reality distortion like Hyperspektiv, using Pantone‘s photo app, etc.;

And then there is music.

Why I’m using Instagram Stories to share music

In that context, using Instagram Stories to share music makes so much sense, it’s so much fun.

When you post a 4 minute YouTube video to Facebook, nobody listens. Ok, maybe that 1 dude that always reacts with a lot of emoji, but nobody else. When you insert a short clip combined with an interesting visual into your Instagram Stories, you have a captive audience.

I wrote about Instagram Stories last month, and I don’t like repetition, but I’m so excited about this: the web is about doing what gets you the most attention, and the highest quality attention. I don’t know any other medium, other than my newsletter, that gives me a better type of attention than Instagram Stories.

And my newsletter is basically professional. So if it’s just about friends, then Instagram Stories is the best for me.

Plus people engage! Instead of acknowledging you by clicking a meaningless like button or heart icon, they actually reply to your public stories. With words! Like human beings!

They’ll say: “wow, that’s such a cool track, I didn’t know you were into that too!” or “did you know they have a concert soon?” or “what is this? can you send me more of this?”

Media changes music

The record changed music. MTV changed music. Then the internet changed music by allowing the emergence of global undergrounds. The playlist economy changed music because producers now optimize tracks to lower the skip rate, bringing the vocals into the first few seconds of the track.

The Stories format could further affect music, because it stresses the importance of making an impact with a song, even if people hear just a few seconds of any part of it. Good music has that already, so fingers crossed: we’ll see much more great music made.

Follow me on Instagram: @basgras

Read more: