social listening

The case for a passive discovery mechanism for friends’ playlists on Spotify.

This article started with a tweet on a Saturday evening. Simply put: I wish I had a better interface to discover playlists that are popular among my friends.

Spotify should make a tool that:
– every day surfaces ~5 playlists
– made by friends, or regularly listened to
– with some taste similarity

— Bas Grasmayer (@basgras) October 14, 2017

Mark Newman rightfully pointed out that Spotify doesn’t show much interest in surfacing user-created playlists. As a matter of fact, they have even been deemphasising them over the years. Instead they opt for sending people to their own playlists. And their priority makes sense. They have to compete with giants like Apple, Google, Amazon: companies that have money to waste, while Spotify has money to raise.

Streaming is going mainstream

I’m sure to most of us it feels like it’s mainstream already. Hear me out.

Spotify, and other streaming services, are now focusing on consumers beyond the early adopter. These are people that are happy listening to the hits from the radio. These are people that like predictable music experiences. And they’re the bulk of the market.

In order to successfully compete for them, streaming services have to deliver very consistent streaming experiences to these people. This comes in the form of speed, functionality, but also content and programming.

User-created playlists fall outside of Spotify‘s editorial guidelines and metrics that they set for their editors, so it makes it unpredictable. Then again, features like Discover Weekly carry some inherent unpredictability with them: it’s what makes them fun and addictive.

The metrics that a feature like this probably needs to deliver on would look like:

Amount of time spent listening to music on Spotify in a specified timeframe (the feature should not lead to less playback);
Some kind of retention metric (should lead to a more engaging product, with less people stopping to use it).

Spotify’s friend activity & navigation

I like seeing what my friends are listening to in the right hand bar. Occasionally, but hardly ever, I click on something someone is listening to, and musically stalk my friend.

The reason why I hardly ever tune into my friends that way, and why I think it’s probably not an often-used feature, is because you tend to see it when you’re already listening to something. It’s not really positioned inside the product as a starting point; it’s more of a distraction.

Starting points, in Spotify, are either search or are presented in the left-hand menu. They are your playlists, or the other navigation points, such as podcasts, browse, and Daily Mix.

The prominent placing of Your Daily Mix stands out to me. I find the feature a bit dull and repetitive, but perhaps that’s because I’m on the end of the user spectrum that explores more than returns to the same music. The point is: Spotify gives prominence to an algorithm that generates 5 daily playlists for users. It’s somewhat unpredictable, compared to what they feature in Browse, but it tries to get people into a daily habit, and its prominent placing suggests that this may be working.

What should also be noted is that none of these navigation items include anything social, despite the entire right-hand bar being dedicated to it.

Browse is boring

I’m always disappointed when I open the Browse tab. I never really see anything surprising and I keep seeing the same things over and over, despite not engaging with them.

There are so many super interesting playlists on search, particularly those by third parties, and I need a way to surface them without finding out on curators’ websites, social media, by using search, or by visiting artist profiles.

Your Daily Friend Mix

So, back to my original tweet, and the requirements for getting a social feature to work well:

Should lead to people regularly coming back;
Should lead to increased playback (or at least no decrease).

What are the constraints?

Not enough friends to meaningfully populate an area;
Friends don’t listen to playlists;
Friends only listen to the same playlists as you;
Friends’ tastes are too dissimilar.

The first issue here is already tackled by the way Spotify handles Discover Weekly and its Daily Mixes: if they don’t have enough data on you, they won’t present these features to you. So in short: if there’s not enough useful data to present meaningful results to you, the feature should not be shown.

However for many users there would be meaningful data, so how to make sure that the suggested content is also meaningful?

The UX of recommendations is a big topic, but in simple terms, there should be thresholds and ceilings on similarity:

Recommended content should not have a similarity higher than 90% to user’s collection;
Recommended content should not have a similarity lower than 10% to user’s collection & listening history.

The recommended content can be playlists made by friends, or ones that friends regularly listen to and / or are subscribed to. The percentages are made-up, and there are a lot more things you could factor in, but this way you make sure that:

Content in the section is interesting, because you’ll discover something new;
And it’s not too random or too far from your taste, so you’ll always find something you’d want to listen to while opening the section.

If that’s taken care of, then people will keep coming back. Why?

Because it’s super fun to discover how your taste overlaps with friends, or to discover new music with friends. I also think such a feature would work better for Spotify‘s demographic than the more active one-on-one music sharing type of functionality (that Spotify removed recently).

Spotify needs a passive way to connect with music through friends

The messaging functionality that Spotify removed showed low engagement. That’s because music one-on-one recommendations are demanding on both sides. Instead, what has shown to work best on big streaming platforms, are lean back experiences. Discover Weekly is an example of that: it’s focused on the result, rather than the action. The action for discovery is exploration: with Discover Weekly, it’s Spotify‘s albums that do most of the exploring for the user.

That’s what the social side of the service needs. The Friend Activity feed is boring. It hardly ever shows something I’d like to listen to, but I do know my friends listen to music I’d be interested in…

What I need is a section that I can go to when I’m looking for something new to listen to, and then shows friends as social proof for that content. It allows me to connect to friends in new ways. Perhaps even strike up a conversation with them on Facebook Messenger.

Which would pair well with Spotify‘s strategy to drive more engagement through Messenger.

Last week, at Sónar+D, I finally got to try out TheWaveVR as the founders were there to demo and pitch in the startup competition. The company has built a way for DJs to perform in VR and bring an audience from around the world together. It does this in a very fun and visual way, and this was probably the first time that a VR experience has made me seriously considering buying a VR setup.

Here’s why.

Over the last decade, I’ve spent a lot of time discovering music on Soundcloud and have seen microgenres rise and fall, with some blowing up and changing the sound of pop (e.g. moombahton, and then ‘EDM trap’). Subcultures and music styles used to be clustered to particular cities, but because of online platforms people from around the world can build on each other’s sounds rapidly. I call it ‘Soundcloud culture’, although the phenomenon is not limited to Soundcloud.

Tools like Turntable.fm, and now Plug.dj, have made it possible for people to gather online into chatrooms and play music to each other. These subcultures have embraced these tools to throw small online gatherings, bringing together all the top producers in their styles for virtual listening parties, or cyber raves.

It’s very akin to the subcultures that exist around video games, and particularly MMORPGs such as World of Warcraft. There’s a sense of community and friendship, because people get to share something they don’t get to do irl (‘in real life’). I’ve written about gamers as a music subculture before, but I haven’t pointed out the connection to Soundcloud culture.

Many of these pioneering DJs and producers in microgenres have nowhere to go. They might not live anywhere with clubs, be too young to go to any, or there might simply not be enough critical mass for their sound to take it into the local clubs. So they take it online, where every niche can find an audience (for an example of a microgenre, check out Gorge). As with many gamers, it becomes far easier for these producers to express themselves virtually than in non-digital settings.

Back to TheWaveVR.

TheWaveVR is taking this to the next level, making the entire experience more immersive. What caught my attention is when Aaron Lemke, one of the founders, explained to me that they’re doing a weekly rave at a set time. All of the above instantly clicked into place.

When gamers have free time, they check out Steam, Battle.net, or similar tools, to see if any of their friends or team members are online, so they can play a round or just sign on, chat, and hang out. Social listening platforms do a similar thing, but they’re not nearly as fun or engaging for the audience as games. For the audience, they’re basically a radio station with a chatroom.

This is what TheWaveVR is changing, by giving the audience visual ways to interact with each other and the DJ. And this is what makes me finally ‘get it’ when it comes to VR: as a media format for social platforms it makes so much sense.

People are skeptical whether virtual reality is ‘the next big thing’ for music. And they’re right: there are many obstacles. But it’s not important. The people pondering such questions are not the target audience for these experiences in the next few years.

Online subcultures are the target audience for VR experiences, and particularly the ones connected to gamer subculture. Gamers are going to be the ones to first embrace this medium, and while the world’s figuring out whether to take it seriously and what to do with it, it’s gamers that will define the soundtrack for the medium: just like they’ve done with YouTube.