Why playlists should be part of your social media strategy

The emphasis of playlist strategy is usually placed on how artists can get their music on popular curated playlists. Let’s discuss the long-term value of artists stepping into the curator role themselves.

In the context of this article, when referring to playlist strategy, I mean playlists that you create.

For most of the readers of this article, the two most important places for developing a cohesive playlist strategy are YouTube and Spotify (and maybe Soundcloud). They’re the places with the highest amount of traffic and search queries.

Objectives

You’re going to be using your playlists to achieve 3 things:

  • To get discovered by (potential) new fans;
  • To establish a habit for fans that keeps them connected to you;
  • To create regular engaging content for your socials to help you stay top of mind for fans.

Discovery. Habit. Top of mind.

Building your playlists

Let’s address objective 1 first: getting your music discovered. This is the main concern for most artists. Before anything, your music has to be good. If people are not sharing your music, it’s probably not that great. This needs to be your #1 concern and priority. If people are not sharing your music, go work on your sound instead of marketing something that people don’t care about.

Keep reading if you’re actually at a level where your music gets traffic through friend recommendations.

You’re ready to get your music discovered.

Variety

Take a couple of your best tracks. For each of these tracks, create a playlist. Add tracks from similar artists, artists that inspire you, anything that is somehow logically related to your music.

Understand that a lot of users will start playing your playlist and then switch to background listening. The logical relation has to be there, even when people are focusing on a different tab in their browser, or have moved on to another activity away from the computer.

For the music you select, the most important criterium is that it has to be music that people actually search for.

People will type search queries, and you need to create the best chance that they will land on your playlist. Think carefully the first few times you make these playlists. Over time, you’ll find the best way to do it and the amount of effort required will decrease.

Do not place your track at the top. People need somewhat familiar content to get into a playlist. Place it somewhere in the middle.

Remember the listener’s perspective: this is not about your music — this is about their experience. If you provide them with a good experience, they’ll listen to your music. If you don’t, they won’t. Simple.

Consistency & regularity

You’re going to pick a day of the week and every week you’re going to update your playlist on that day. If your playlists delight your listeners, they’ll check back every week on that day (that’s why Spotify’s Discover Weekly feature is so important to them).

This means you let people create a habit around your playlists. And while all other content of the playlists might change every week, you’ll have at least one of your tracks in there. So, the habit implies that returning listeners will listen to you every week.

It’s an elegant way to make sure fans don’t miss out on new music through their cluttered Facebook and Twitter feeds and inboxes.

Bi-weekly is also ok. Monthly is a maybe. Anything irregular is a big no. Either you execute this strategy, or you don’t. This particular strategy only works when applied consistently and with fixed regularity.

YouTube vs Spotify

YouTube and Spotify require their own approaches. They’re very different services, that drive very different types of music listening behaviours, bookmarking, etc.

For YouTube, I’d focus on making an ever-growing set of playlists from your main channel where you also post your music videos. It might net you subscribers, too.

This means every YouTube playlist becomes a finished product. Keep them short: roughly 10 tracks. Every week, you’ll create a new playlist with new content, and one of your tracks in there. Share it on your socials: some nice new content for fans.

For Spotify, you’re going to do something different. They’ve actually demoted user-generated playlists in search results, so it’s a bit harder to get found now. So, instead, you’re going to turn it into a tool to connect with your fans and familiarize them with your music taste.

Your Spotify playlists should be longer. 30 tracks or more. Think of them more as radio stations that are refreshed every week. Your followers check in, tune into the new content and also reconnect to your music (like the Diplo & Friends playlist).

User stories

I want to explain a concept from product management called ‘user stories’ — they’re used to describe certain things people expect from or want to be able to do with a product or service. They’re a useful way to not lose sight of what’s important to the people you’re making something for. What’s important to you, is not always what’s important to your target audience.

For your fans

Let’s think from the perspective of fans. And let’s define fan as someone who has shared your music with someone else. Facebook likes don’t count. We’re talking about the people who care enough about your music to share it with others. 

Let’s think of some of the reasons why they might be interested in your playlist:

  • “I want to learn more about the music that inspires this artist.”
  • “I’ve already heard everything by this artist, but I want more!” 
  • “I wonder what other music this DJ / producer plays besides his own tracks.”

As people get more familiar with your playlists, they may start to develop some more specific expectations, such as “I want to know about the freshest new releases this artist curates” or “I just need some great party music” and they associate your playlists with that.

Focus on the bullet pointed user stories first. You need to get people in, and then get them to form a habit. There are a lot of people creating good playlists for more specific purposes, but the advantage of the bullet pointed items is that they’re all focused on you — and nobody does you like you.

For people who don’t know you

This gets more tricky, because there are so many reasons why someone might land on your playlist. Think about what kind of music you’re curating. What are people trying to achieve when they’re searching for that type of music? A lot of them are going to land on your playlist by looking for an artist other than you, Four Tet for example.

  • “I want to listen to Four Tet.”
    • Yup – some people will just click the first playlist they see if it includes Four Tet and they spot the cover art.
  • “I want to listen to music like Four Tet.”
  • “I just want to put on some chill out music and not think about it.”
  • “I want to listen to a playlist that includes music like Four Tet.”
  • “I’m curious about discovering more music like Four Tet.”

Although similar, these are different motivations that correspond with different behaviour types. It also means people will judge the quality of your playlist differently (quality is defined as to whether it scratches the person’s itch).

Long term effects

If you do well, your music might actually become associated with the other acts you include in your playlists. This means algorithms will add it to the ‘play next’ queue on YouTube, to ‘similar artists’ on Spotify, or even have you appear in the Discover Weekly of people who listen to a lot of music like that.

Your playlist may become a brand on its own: something artists try to get their music featured in. This means you’re able to shine a light on great artists you feel are not getting enough recognition. Then there will be the people who follow you on playlists, but not on other socials. These may be actual fans (people who share your music) or just people who are into the music you curate.

Playlists are a social medium in their own right. Treat them like that.

Online music is about to experience another MySpace moment

An emerging void signals new opportunity for innovation in digital music.

The benefit of writing thoughts down is that you get to revisit them. Six years ago, I penned a piece for Hypebot called The Next MySpace. At that time, people in the music business were desperate to for another MySpace to emerge: the site had been a ray of hope, but as it collapsed, online music was scattered across an immature ecosystem of rapidly growing startups like Soundcloud, Bandcamp, Facebook, Spotify, and many others that were eventually acquired or perished and forgotten. I argued:

The closest we will ever get to a “next MySpace” will be either a music network or a social network that manages to gather, organise and integrate the fragments in spectacular fashion.

Defining the MySpace moment

What I call a MySpace moment is not when everything was going well for MySpace: it’s when decline set in. People started replacing MySpace’s music players, which sucked, with Soundcloud’s beautiful waveform players. People started moving much of their social lives to Facebook (for friends) and Twitter (to connect to strangers). Up until then, the dominant social network had been music-driven — people, especially teenagers, expressed their identities by making long lists of bands they liked.

From the ashes of MySpace, which never managed to recover, rose a new ecosystem of music startups. They’ve managed to make it easy for artists to connect to fans, get paid for online playback, let fans know about new shows, and be able to very specifically target people with ads.

That moment, that void, was a massive opportunity and many companies benefited from it.

That moment is here once again.

The new MySpace moment

There are two main factors contributing to a new emerging void for entrepreneurs to leap in. One has to do with product adoption life cycles, which I’ll explain below. The other has to do with the important position Soundcloud claimed in the online music ecosystem.

Soundcloud came closer to being the ‘next MySpace’ than any startup has. And let’s be blunt: the company is not doing well. After years of legal pressure to tackle the problem of works being uploaded to the service without rights holders’ permission, they were forced to adopt a service model that does not make sense for Soundcloud. The typical $10 a month subscription doesn’t make sense. People are on Soundcloud for the fresh content, the mixtapes, remixes, unreleased stuff: the things that will not be on Spotify for weeks or months (or ever!). Why inject the catalogue with music of long deceased people?

There have been reports that Soundcloud would consider any bids higher than the total amount of money invested into the company to date. That’s not a good sign. The road they’ve been forced into is a dead-end street, and the only end game is a quick acquisition.

I don’t think Soundcloud will die, but it is hard for the company to focus on what they’ve always been good at. Now that they’ve been forced into the Spotify model, those are the types of metrics that are going to matter. Subscriber numbers, conversion, retention. So it may struggle to do as good a job serving the audience they’ve traditionally serviced so well. (small note: I love Soundcloud, and the people there: prove me wrong!)

This leaves a vacuum.

Adding to that vacuum, is the fact that Spotify (and other streaming services) are looking beyond early adopters. To understand the phenomenon, have a look at the below graph:

Product Life Cycle & Innovation Adoption Curve

The top part of the graph details the product life cycle. The bottom part explains the type of audience you address during the steps of that life cycle. As we’ve all noticed from the jubilant press reports on streaming’s expansion, we’re in the growth part of the cycle. This means services like Spotify and Apple Music have to get really good at targeting Early Majority and Late Majority type consumers.

If you’re reading this, you’re in the Innovator or Early Adopter segment. Startups typically start off by targeting those segments. So when Spotify moves on from Early Adopters (their de-emphasizing of user generated playlists is a big hint!), it leaves room for new startups to target and better serve those types of users.

Filling the new void

What happens then? Well, we’re going to get to the next phase of the digital music ecosystem – which is mobile-driven, and flirting with augmented reality, VR, and artificial intelligence. Early adopters are likely to keep paying for their Spotify subscriptions – it’s too big a convenience to give up… So entrepreneurs will have to figure out ways to monetize new behaviours.

Now is a great time to look at very specific problems in music. Don’t try to build the next Spotify or the next Soundcloud. For a while, everyone was trying to build the next MySpace — all those startups are dead now. Instead, take a specific problem, research it, build a solution for someone, test it, try it again for a broader group, and if it works: double down and scale up.

Personally, I’m very curious to see where startup accelerator Techstars Music’s current batch will be five years from now.

Music for the Snapchat generation: conceptualizing Music Stories

Whether you’ve ever used Snapchat or not, you have felt the influence of the social app’s design choices. How will it shape the future of music?

Snapchat is perhaps best known for its photo filters

Snapchat created something called ‘Stories’. Stories are composed of photos and short videos that stay available for 24 hours. They allow people to get a look into other people’s days, including celebrities. The feature has been shamelessly copied by Facebook and integrated in Instagram, but the low-barrier channel-flicking content format is now seeing integration in unexpected places.

Forbes launched Cards, Huffington Post launched storybooks, and Medium launched Series. This led David Emery, VP Global Marketing Strategy of Kobalt Label Services, to ask the question: what will the Snapchat for music look like?

I decided to take a stab at the challenge and conceptualize how people may interact with music in the future.

How people engage with content

I specifically looked at Soundcloud, Instagram, and Tinder for some of the most innovative and influential design choices for navigating, sharing, and engaging with content. Soundcloud for the music, Instagram for visuals, and Tinder for how it lets people sift through ‘content’. I apologize in advance for all the times I’m going to refer to people on Tinder as ‘content’, but that’s the most effective way to approach Tinder for the sake of this article.

Learning from Soundcloud

One key strength of Soundcloud is that every time you open the app or web client there’s new content for you. Either from the artists you follow, through its Explore feature, or through personalized recommendations. People should be able to check out content as soon as they open the app.

Text is easy to engage with: you can copy the parts you want to comment on, quote it, and comment. With audio this is harder. Soundcloud lets people comment on the timeline of tracks, which makes it much more fun to engage with content. YouTube solves this problem by letting people put time tags in comments.

If you really love the content, you can repost it to your network. This makes the service attractive to content creators, but also to fans, because the feature gives them a way to express themselves and build up their profiles without actually having to create music themselves. Compare this to Spotify, where the barrier to build up your profile as a user is much higher due to the energy that you have to put into creating (and maintaining) playlists.

Recommendations mean that people can jump in, hit play and stop thinking. Soundcloud is one of the few music services that seem to have found a great balance between very active types of behaviour, as well as more passive modes.

Learning from Instagram

There’s a reason why I’m highlighting Instagram instead of Snapchat. Instagram has two modes of creation and navigation. You can either scroll down your main feed, where people will typically only post their best content OR you can tap one of the stories at the top and watch a feed of Snapchat-like Stories. Tap to skip!

Instagram makes it really easy to create and navigate through content. Stories’ ephemeral quality reduces the barrier to sharing moments (creating) and makes people worry less that they’re ‘oversharing’. Snapchat’s filters, which Instagram hasn’t been able to clone well (yet), make it easy to create fun content. People open up their camera, see what filters are available, and create something funny. No effort, and it’s still fun for their friends or followers to watch.

Learning from Tinder

The brutal nature of dating services is that profiles (people) are content, which also means that the majority of users will not be interested in the majority of content offered on the service. So you can do two things: make going through content as effortless as possible and build a recommendation engine which delivers the most relevant content to users. Tinder’s focus on the former made them the addictive dating app they are today.

Quickly liking and disliking content is like a bookmarking function which also helps to feed information to recommendation algorithms.

If you really want to dive deeper into a piece of content, you can tap to expand it (open profile), but basically the app’s figured out a great way to present huge amounts of content to people, of which the majority is ‘irrelevant’, and make it engaging to quickly navigate through it.

Must haves

The key qualities of social content apps right now are a high volume of content, easy creation and interactivity, and fast navigation. Bookmarking and reposting allows for users to express themselves with little effort.

Breaking it down

This is the most important feature for the end user. There are already a lot of good services in order to access large catalogues, to dive deep, to search for specific content… Music Stories should not try to compete with that. Instead it is a new form of media, which needs to be so engaging that it will affect the creative decisions of artists.

Soundcloud’s feed is a good example, but so is Snapchat’s main Stories screen (pictured below). Both show the user a variety of content that they can engage with immediately by hitting the play button or by tapping on a profile image.

The content in the app needs to be bite-size so users can get a quick idea of the content immediately and decide whether they like it or not. If yes, they should be able to go deeper (eg. Tinder‘s ‘tap to expand’) or interact, like reposting. If not, they need to be able to skip and move on.

When a user has an empty content feed, you can serve recommendations. When a user went through all new content already, you should invite them to create something.

You want people to be able to lean back, but ideally you’ll pull people into your app a few times a day and get them to browse through some fresh content. To get them to re-open the app, there needs to be meaningful interaction. That can come in the form of swipes, comments, or remixing.

One of the cool things about Snapchat is that you can discover new filters through your friends. Think:

“Woah, you can be Harry Potter? I want to be Harry Potter, too!”

So if we extend that to Music Stories, creating some music idea needs to be as simple as making yourself look like Harry Potter or face-swapping with a painting or statue in a museum.

Snapchat is why millennials visit museums. (jk)

This means that artists should be able to add music to the app in a way that allows people to remix it, to make it their own. All remixes can stay linked to the original. You could even track a remix of a remix of a remix in the same way you can see repost-chains on Tumblr.

How do you make it easy to create and to interact with music?

That’s the biggest challenge. People are shy or may not feel creative.  You could let them use images or video (like Musically), or you could let them replace one of the samples in the beat with a sound from their environment (imagine replacing the “yeah” from Justin Timberlake‘s SexyBack with your own sound), or you could let them play with the pitch of the vocals.

Options need to be limited, easy-to-understand and manipulate, and inviting. It should be as simple as swiping through Snapchat filter options.

Through creation and interactivity, users build up a profile to show off their music identity. Content is ephemeral, unless you choose differently (like on Instagram). I’d go for ephemeral by default and then give users the option to ‘add to profile’ once content reaches a certain engagement threshold. This will need a lot of tweaking and testing to get right.

Interactions are not ephemeral. Reposts go straight to profile, until you undo them.

Stories are all about being able to jump through content quickly. Tinder’s Like / Dislike function could work in Music Stories as a ‘skip’ and ‘bookmark’ function. By letting people bookmark stuff they’ll have content to come back to when they’re in a more passive mode. Perhaps an initial Like would send music to a personal inbox which stays available for a limited time, then when you Like content that’s in that inbox it gets shared to your profile, or saved in some other manner.

Music Stories should NOT be a Tinder for Music. Tinder’s strength is to let users navigate through a lot of content that doesn’t appeal to them, while making the interaction interesting. It’s an interesting model that manages to create value from content that may be irrelevant to some users.

Translating to features

The next steps are to start translating the concept into features. This means user stories (what you want users to be able to do with the app) need to be articulated clearly. Mock ups of specific interactions need to be drawn and tested with audiences. Challenges need to be considered, like the classic issue of getting people to start creating content when there’s no audience in the app yet (Instagram solved this by letting people share content to other social networks).

Now I invite YOU to take this challenge and develop the vision for Music Stories.

(Don’t forget to read David Emery’s original post, which prompted me to write this piece)